CUSTOMER SUCCESS
You’re on the front lines.
We’re with you every step of the way.
Our platform is only half the story. The other half?
A customer success team that’s been where you are—and shows up when it matters.
4 out of 5 users
agree that TRM goes the extra mile to ensure their success*
Meet your team of experts
You don’t get a generic account manager. You get a partner. Our team includes former investigators, compliance leads, national security, and intelligence professionals from agencies around the world.
91% of users agree they feel like they’re working with experts who know how to help them*
24/7 support across time zones and threat categories
Whether you’re responding to a breach, prepping for a regulator call, or launching a new workflow—we’ve got you covered.
“They helped us prep for a regulator meeting. It wasn’t just support—it was coaching.”
From day one to day 1,000 — we’re with you
Kickoff & onboarding
Setup, goal alignment, stakeholder mapping
Training & adoption
Self-paced courses, live sessions, workflow-specific help
Ongoing enablement
Best practices, webinars, check-ins
Strategic impact
Regular business reviews, success planning, access to experts
Feedback loop
Join our Customer Advisory Boards, test early features, help shape the roadmap
Learn fast. Act faster.
Your team’s next level of blockchain intelligence starts here.
- 4 out of 5 users say TRM Academy was the unlock they needed*
- Certifications for all skill levels
- Available on-demand and in live sessions
What our users say
Ready to work with a partner built for the front lines?
Speak with one of our experts today.
